Terms and conditions

The presentation of goods in the online store does not constitute a legally binding offer, but only a non-binding online catalog. By clicking the “Order and pay” button, you submit a mandatory order for the goods in the shopping cart. By clicking the “Order and Pay” button, you expressly acknowledge that, should we accept your order, you will be obligated to pay the respective purchase price of the order. Confirmation of receipt of the order is issued immediately after sending the order and does not constitute acceptance of the contract. We will accept your order by sending an order confirmation by email or by dispatching the goods within two days.

Right of withdrawal

By law, you have the right to withdraw from this contract, without giving reasons, within 14 days.

The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier indicated by you take physical possession of the goods.

To exercise your right of withdrawal you must inform us of your decision to withdraw from this contract using an unequivocal statement (eg a letter sent by post or email). You can use the withdrawal model below; however, its use is not mandatory.

In order to comply with the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs caused by the fact that you have chosen a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make this refund using the same payment method as used for the original transaction, unless you have expressly agreed to other means or paid by cash on delivery; in any case, you will not be charged any fees as a result of such refund. We may delay the refund until we receive the goods back or until you have provided us with proof that you have sent back the goods, whichever is the earliest.

You may send back the goods or hand them over to FAN Courier without undue delay and in any event no later than 14 days from the date on which you have notified us of your withdrawal from this contract. The deadline is met if the goods are sent back before the expiry of the 14-day period.

You are only responsible for the diminution in value of the goods resulting from handling other than those necessary to determine the nature, qualities and functioning of the goods.

Exceptions to the right of withdrawal:

In accordance with art. 16 of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, the right of withdrawal does not apply to contracts for the supply of goods that were not prefabricated and that require the individual choice or determination of the consumer or that are clearly customized, as well as contracts regarding the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if they have been unsealed after delivery.

Rights to photos:

All rights to the photos belong to the company KARMEN HERȘCOVICI. Their use without explicit prior approval is not permitted.

Shipping:

Deliveries are in principle valid only in Romania. Goods are released only in quantities typical of a household, and goods are released only to final consumers.

Warranty:

If the delivered goods have obvious material or manufacturing defects, including defects arising from shipping, please make a complaint immediately to us or to the employee of the carrier delivering the goods. However, failure to file a complaint does not affect your legal rights. For all defects in purchased goods that occur during the legal warranty period, you have the option to request the goods to be brought into conformity, the removal of defects / a new delivery and – where the legal requirements are met – other requests for a price reduction or withdrawal from contract and, in the event of damages, including recovery of damages and reimbursement of your expenses.

Shipping Costs:

Your placed order is shipped according to the working schedule of the third parties, the tariff being set by them.

Payment:

Payment can be made mainly via PayU, cash on delivery or credit/debit card (MasterCard, Maestro and Visa). No discounts will be applied for prompt cash payment. We reserve the right to offer specific payment methods only for the requested delivery, for example, only methods to insure our credit risk.

Payment by credit card

Pay immediately during the ordering process by entering your credit card details. Upon shipment, your credit card will be debited with the actual invoiced amount, after deducting discounts, as applicable, vouchers, etc. Goods which have been made to the customer’s specifications or which are clearly personalized will result in your credit card being charged immediately with the actual invoiced amount after deducting discounts, vouchers etc.

Cash payment on delivery

Payment for the goods will be made in cash upon delivery of the parcel, in the amount indicated on the invoice. In the event of a withdrawal under Section 2, reimbursement is made by bank transfer. For this, we need your bank details, which can be easily and securely stored in your customer account. We reserve the right to issue a voucher equal in value to the returned goods if you do not enter your bank details after repeated reminders.

Prices:

Our prices are expressed in RON and include mandatory VAT.

Reservation of ownership:

Until full payment, the goods remain our property.

Alternative Dispute Resolution:

We are neither obligated nor willing to participate in alternative dispute resolution procedures in consumer arbitration panels.

Exclusion of liability for third party internet links:

On our pages, we use internet links to make references to other internet pages. For all these Internet links, the following applies: We expressly declare that we have no influence on the style and content of the linked pages. Thus, we expressly distance ourselves from all content on all linked pages belonging to third parties and do not claim such content as our own. This statement will apply to all Internet links displayed and to all content of the pages to which the links are made.

Contract language/order text storage:

The contract is concluded in Romanian. The text of the order is not stored by us and can no longer be accessed after completing the order procedure. You can, however, print the order text immediately after sending the order.

Need help?

Contact us: {email}.

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